Bilingual Customer Retention Representative - Remote or Onsite (Administrative)
Location: Dakota Dunes, SD
Shift: Two Options: FT M-F from 12-9PM with every other Saturday from 8A-4:30P or PT 20-35 Hours a week from 2-9P, with every other Saturday from 8A-4:30P
Job Status: Full-Time and Part-Time
Pay: $17.00-$18.90/hour starting, additional monthly incentives available
Company: PREMIER Bankcard
Bilingual skills are compensated in the form of 10% differential (English/Spanish). Applicants must be fluent in English/Spanish.
Work Site
This job is offered on-site and remote. Remote employees must live within 50 miles of a PREMIER location or plan on relocating.
Shift Options
PREMIER Hours of Operation: Monday-Friday 7:00am-9:00pm and Saturday 8:00am-4:30pm
- Option 1_Full-Time: Monday – Friday from 12:30 PM to 9:00 PM and every Other Saturday 8:00 AM to 4:30 PM.
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Option 2_Part-Time: M-F from 2-9 PM and every other Saturday 8:00 AM-4:30 PM, 20-35 hours, you set your minimum/maximum hours!
- Flexible scheduling opportunity for top performers
About the Role
- Responds to telephone inquiries regarding various call types including, account closures, account re-opening and activation.
- Utilizes the outbound dialer on various call types.
- Utilize various retention techniques to maintain our account base.
- Maintains accurate account records.
- Reports unusual account/application activity to management
- Maintains department standards as approved.
Training
- Extensive paid, onsite training program, up to 3 weeks in length.
- Ongoing training opportunities for continuous improvement!
Pay
Base wage starting at $17-$18.90/hr. with opportunities to increase take home pay.
- Top performers can earn monthly incentives based on performance.
- Contest money available through daily, weekly, and monthly Level Up competitions.
- Career path from Associate I to Associate IV – each step earning an increase in pay!
- Earn up to an additional $3.78/hr. when working non-traditional hours.
- Shift differential up to 20%
- Bilingual skills will be compensated in the form of a 10% differential.
Competitive Benefits Package
- Full medical benefits when working 20+ hours per week
- Traditional and High Deductible health plan options available
- FREE dental and vision coverage
- Generous Paid Time Off plans
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- PREMIER Wellness Program
- Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
- Fun Employee Parties
Our Culture
- Emphasis on personal success, respect, health, wellness, fun and giving back
- Employees are rewarded, valued, and celebrated for hard work
- Various Career advancement opportunities and growth
- Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more
