Bridge Support Coordinator, Temporary (Transportation)

The Bridge Program Support Coordinator serves as the predominant patient advocate and liaison for all Bridge Programming including the management of support programs, educational workshops, and events. The coordinator will take responsibility for administrative and program management development as well as administrative support. The Bridge Program Support Coordinator is responsible for managing and facilitating The Bridge and its services according to the organization's standards. The Bridge Program Support Coordinator who holds this position exemplifies CARTI's mission, vision, and values. This position is a temporary position, with potential for part-time/full-time employment at the end of temp period.

**This is a 6-month temporary position with the possibility of extension.**

JOB SPECIFIC DUTIES AND RESPONSIBILITIES:

Greets, screens, and directs patients, assuring they are queued as arrived for services.
Manages support program, education workshop and events schedule.
Manages the communication of support programs and education workshops to those patients who RSVP via registration link.
Provides resources and coordination to patients in a timely manner.
Coordinates with CARTI Marketing team with any information related to The Bridge Programming.
Proactively participates in the marketing of the support groups and educational workshops by initiating patient and team member engagement in person and virtually.
Orders and provides refreshments and snacks during support groups and educational workshops.
Fulfills patient care responsibilities as assigned which may include accompanying patients to their destination within the clinic.
Manages patient flow and receive patients, including answering telephone, screening calls, taking messages, and providing information.
Reports any housekeeping issues to the facilities manager.
Manages office and clinical supplies.
Assists in the care and maintenance of office equipment.
Opens any unspecified mail/faxes and distribute.
Organizes meetings for Sr. Director with facilitators of support programs and educational workshops.
Manages, plans and coordinates virtual sessions for The Bridge Programming.
Prepares reports as assigned by supervisor.
All other duties, as assigned.

SUPERVISORY RESPONSIBILITY: None

EDUCATION, CERTIFICATION, LICENSURE and REGISTRATION:

Associate degree required, Bachelor's preferred.
Relevant work experience in an administrative setting, a plus.
A valid Arkansas Driver's license.
Minimum 5 years' experience in customer service.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

INTERPERSONAL SKILLS:

Must interact and communicate both verbally and in written form.
Must interact and exchange information regarding patients with physicians and other departmental personnel, and outside agencies on a frequent basis while respecting the confidentiality of patient information.
Must be organized, detail-oriented and comfortable working with a diverse population.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear.
The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:
The work environment described here are representative of those an employee encounters while performing the essential functions of this job. This position involves potential exposure to infectious diseases. Colleagues are offered appropriate vaccinations and safety training.

COMMENTS:
This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

SAFETY SENSITIVE
This position is a Safety Sensitive Position. The essential functions, physical demands, and mental competencies of this job require the employee maintain the ability to work in a constant state of alertness in a safe manner.