Care Navigator (Healthcare)
Under general supervision, makes outreach calls to referral lists, compiles program enrollment applications, and provides navigation to the appropriate clinical and/or social support services for a variety of programs. Implements recall for assigned program areas and assists in resolving barriers in accessing services. Provides and documents navigation services according to program standards. Provides general program administrative support as needed as well as Medicaid Outreach and DHD#10 services outreach in office, clinic, and/or community settings.
Utilizes electronic program portal to capture client referrals and requests for assistance. Provides participant navigation for various public health programs, such as Community Connections, Family Planning, WIC, Maternal Infant Health, and/or BCCCNP. Assesses barriers to screening and care services, and coordinates barrier reduction to assure client access to care as appropriate. Completes various public health program enrollment applications via phone and/or in-person contact and verifies client eligibility. Provides basic screening for health and social service needs and barriers per program guidelines. Identifies barriers and necessary pathways to ensure connection to a variety of needed health and social services. Assesses eligibility for health insurance coverage and may provide enrollment assistance. Collects, verifies, and accurately enters participant data into an electronic health record as well as into regional and/or state databases as appropriate. Makes outreach calls to referral lists from Medicaid Health Plans due for clinical and/or other social support services and provides navigation to appropriate services. Implements client recall for agency programs such as BCCCNP, Family Planning, Community Connections, etc. and schedules clients and/or navigates them to primary care providers. Assists programs in preparing reports of program activities and results which require compiling data and information, correcting errors, and preparing reporting documents.
