Regional Service Center Manager (East Region) (CRL) (Education)

Who we are:

C.R. Laurence Co., Inc. (CRL) is the leading full-service provider of architectural metals, glass fittings and professional-grade glazing supplies. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.

We operate our business to the highest standards of design, quality and customer service. The companies and institutions that depend on us impact the growing fields of glass fabrication, construction, architecture, interior design, and automotive. Their positions as leaders in their own industries mean they demand the highest standards from their suppliers.

About the Position:

The Regional Service Center Manger (East Region) will plan, direct, coordinate, and oversee operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective processes to meet current and future needs of the organization. 

Responsibilities include, but are not limited to: 

• Safety responsibilities include: Developing and executing health and safety plans in the workplace according to legal guidelines.  Preparing and enforcing policies to establish a culture of health and safety.  Evaluating practices, procedures and facilities to assess risk and adherence to the law.
• Drive the continuous improvement of processes and systems that will have continuing long-term benefits within the region.
• Lead sales and marketing efforts in service centers that drive exceptional customer service.
• Coordinate, monitor, and manage various stores/branches within a geographic region
• Support the senior leadership team, regional service center managers, and staff to make consistent and progressive steps toward organizational and programmatic consistency and sustainability; effectively communicate work plans and priorities derived from the organization's strategic plan by partnering with senior leaders to follow through with coordinated accountabilities, objectives, and associated budgets
• Work hand-in-hand with Service Center Managers in order to develop and implement new plans/ideas that will enhance the operations of the company at large
• Review and develop processes to prevent losses and execute cost saving measures.
• Responsible for management of regional P&L, expenditures to budget.  Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions. 
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Foster a spirit of teamwork and unity among team members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed.

Qualification Requirements: 

• Bachelor's degree in Business Administration or in any closely related field; MBA a plus
• Ability to develop high performing teams.
• 10 years+ industry relevant experience
• Excellent verbal and written communication skills
• Strong supervisory and leadership skills
• Extensive knowledge of the principles, procedures, and best practices in the industry.
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software

 

What CRL Offers You 

Salary: $127,900 - 191,900

• Highly competitive base pay
• Paid time off
• 10 Holidays (inclusive of 2 floating holidays)
• Market competitive 401(k) match
• Industry-leading medical, dental, and vision benefits
• Short-term and long-term disability coverage
• Life Insurance  
• Health and wellness programs
• A culture that values opportunity for growth, development, and internal promotion
• Employee discounts  

 

We are excited to be an Equal Opportunity Employer at C.R. Laurence. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels.  

C.R. Laurence Co., Inc. (CRL) is an E-Verify Employer.  

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