Director, My Nintendo Store (Finance)
Nintendo of America Inc.
About Nintendo of America: From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.
Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo's operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home . For more information about Nintendo, please visit the company's website at https://www.nintendo.com/ .
Team/Job Summary: Within Nintendo of America (NOA)'s Digital Marketing department, the eCommerce team leads the strategy, development, execution, and expansion of digital commerce capabilities on our direct-to-consumer (DTC) platforms on and off-device while supporting our digital-at-retail initiatives. The team mission is to build a player-focused digital ecosystem that deepens engagement with Nintendo IP and is comprised of four primary functions - feature development, digital marketing, digital release, and business expansion. This job directs the eCommerce experience of Nintendo's online presence, manages the P&L of the business unit and day-to-day operations, and works closely with stakeholders on developing and delivering initiatives to grow and scale the DTC business and operations. Browse the My Nintendo Store here - https://www.nintendo.com/us/store/
DESCRIPTION OF DUTIES:
• Develops and directs strategy implementations to drive traffic and sales to Nintendo's eCommerce site(s).
• Builds, motivates, develops, and manages a team of eCommerce professionals.
• Establish and manage performance goals, objectives and metrics for the business unit and team.
• Plans and aligns with senior leadership on strategic direction.
• Provides overall direction and manages the team to maximize productivity, optimize workflows, and ensure timely and quality delivery of products and customer experiences.
• Leads strategy for day-to-day eCommerce operations including tracking, planning, and execution.
• Manages and drives deliverables for features and platform development with global partners.
• Communicates and collaborates across internal and external project team members, stakeholders and/or global partners.
• Develops and drives QA protocols and processes for all online content released.
• Develops backend and key process strategies for product and feature launches.
• Ensures the quality of deliverables conforms to Nintendo of America (NOA) standards.
