Guest Experience Director - YMCA of the Ozarks (Administrative)
The Gateway Region YMCA is one of the leading nonprofit charitable organizations in the St. Louis metropolitan region, with a focus on nurturing the potential of every child and teen, improving health and well being, and supporting and serving our neighbors. For more than 170 years, the Y's mission has been to put Christian principles into practice through programs designed to build healthy spirits, minds and bodies for all. We do that by being the center of communities, serving more than 260,000 individuals annually through our 24 traditional branches located in St. Louis City, seven Missouri counties and six Illinois counties, as well as YMCA Trout Lodge and YMCA Camp Lakewood, the YMCA Community Development Branch, and our Washington University Campus Y Branch. We aspire to be a safe place by promoting diversity, equity, inclusion and belonging for all. We are a growing and exciting organization where you can flourish, and we would love for you to join us!
Hire, train, supervise, and support staff in guest services.
Consistently set the standard for professionalism in the workplace; including, physical appearance, the state of personal work space and overall guest interactions.
Work in tandem with the Guest Experience Director to make contact with group leaders from all major groups on site. Continue to build relationships, and support, through the extent of their stay.
Provide excellent customer service to guests (& group leads) during the duration of their stay.
Oversee general appearance of front desk and 4th floor lobby.
Performs any/all duties as deemed necessary by the Guest Experience Director.
Completes all items on the daily checklist with accuracy.
Coach front desk team on upsells and promotion of paid activities
Takes, and trains Trout staff, reservation calls, enters the same with 100% accuracy and confirms all details with guests before ending conversation.
Responsible for balancing shift activity. Counting all cash drawers each shift.
Ensures all guest receive information concerning all programs, activities, and marketing materials.
Input all guest registration information as well as maintain mailing list in Reservation Software Systems.
Oversee accounting transactions for the entire day.
Process invoices for both the Guest Experience Department, and other departments, as assigned.
Assist with projects as deemed necessary by the Guest Experience Director or Executive team.
Serves as administrative support to the administration department.
Performs all other duties as assigned.
The YMCA Welcomes a Diverse Workforce
Equal Opportunity Employer M/F/D/V
The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.
