Resident Membership Specialist (Sales) (Sales)
ABOUT CLARKLINDSEY
When you join ClarkLindsey, you join an inclusive community invested in supporting the well-being of older adults. Our fast-paced environment is paired with a local history and state and national recognition for providing quality services to older adults. We believe in our compassionate, forward thinking environment that is well positioned to support each individual's desired aging experience.
POSITION OVERVIEW
The Resident Membership Specialist is a sales position that plays a pivotal role in welcoming potential residents into the ClarkLindsey community by guiding them through the journey from initial inquiry to move-in. This individual will foster strong relationships, conducting informative and engaging tours, and supporting sales for independent and assisted living residences. Rooted in ClarkLindseys core valuesmeaningful life, engaged staff, inclusive community, and excellencethis role also provides backup support for resident move-in processes to ensure a seamless, personalized experience.
This position is ideal for a self-motivated, compassionate professional who thrives on building relationships, supporting transitions, and making a positive impact in a vibrant senior living community.
DUTIES AND RESPONSIBILITIES
Some of the sales and relationship building responsibilities of this position are:
o Be the trusted, empathetic first point of contact for prospects, and guiding them through every stage of the process with a goal of successful closing.
o Conduct impactful tours and sales presentations tailored to each prospects unique circumstances.
o Maintain accurate and complete records and reports, and provide analysis of the data, using a CRM system.
o Monitor competitor offerings and market trends to ensure ClarkLindsey is competitively positioned.
A job description that includes additional details and responsibilities is available for those selected to interview.
DESIRED EXPERIENCE
Experience in sales highly preferred.College degree preferred.Experience with older adults and senior living environments preferred.Experience in hospitality or customer service preferred. Experience with MS Office including Word, Excel, Teams and CRM systems required.Excellent written and verbal communication skills including being able to maintain conversation and documentation with professionalism and ease required. Ability to work independently as well as collaboratively required. ClarkLindsey values adaptability.Performing work responsibilities with integrity and high ethical standards is required.
WORKING CONDITIONS
Works in office area as well as throughout the facility and its premises, including moving throughout campus while providing expansive tours.Is involved with residents, family members, staff members, visitors, etc. under all conditions/circumstances.Must have flexibility of schedule and availability to work occasional weekends, evenings and holidays as needed.Must be able to operate transportation aides such as golf carts and push occupied wheelchairs.
BENEFITS AND COMPENSATION
The pay range for this position is $26.00 - $30.40 per hour, and is based on experience. Company-wide bonuses equaling up to 2% of salary annually are available based on performance, generally in the spring and fall each year. Additional bonus opportunities are available for this position. Additional bonus of up to $1,000 per month, based on sales performance, available.
ClarkLindsey offers optional enrollment and/or access to the following benefits to full time and part time employees:
Health InsuranceDental InsuranceVision InsuranceMedical and Dependent Flexible Spending AccountAFLAC policies including Short Term Disability, Cancer, Specified Health Event and Off-Site AccidentLong Term Disability (full-time)Life InsuranceEducational ReimbursementPaid Time Off Accrual which includes time off for vacation, personal, sick leave, and holidaysSick Leave for longer-term illnessBereavement Leave
The following optional enrollment and/or access to the following benefits is available to all employees:
Mandated Paid Time Off AccrualComplementary Meals while WorkingEmployee Assistance ProgramOn-Site Fitness CenterDiscounts for Verizon Wireless customersUniform Purchase AssistanceEnrollment in Lifelock and AAA
Per the Illinois Department of Public Health, all team members must receive the annual influenza vaccine (exemption requests will be reviewed). We also encourage team members to get the latest COVID-19 vaccine.
ClarkLindsey is an equal opportunity employer. We recruit, promote, and compensate team members regardless of race or any other protected status. We invite anyone to apply who is interested in making a difference in the lives of older adults.
