Administrative Site Manager (Project Management)

Administrative Site Manager plays a critical role in ensuring seamless clinic operations, serving as the cornerstone of administrative efficiency in a dynamic healthcare environment. This position oversees key functions such as patient registration, phone management, and coordination of a small administrative team, all while prioritizing a patient-first approach. This position will over see between 5-8 administrative staff.

Nystrom & Associates, Ltd. is an agency consisting of a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems.
Job Duties:

Leadership:

Partner with the Administrative Site lead (if applicable) to provide supervision and direction to administrative staff
Identify training needs, provide coaching, address performance concerns promptly, and conduct common reviews
Manage administrative staff schedules, timecards, and time off requests, ensuring coverage during absences
Manage onboarding of new administrative staff through interviews, orientation, and training
Lead recurring trainings and meetings
Regularly participate in front office responsibilities by checking in patients, answering phones, and covering shifts as needed

Patient Care:

Address patient inquiries and concerns with empathy and professionalism
Deliver exceptional care in every patient interaction

Miscellaneous:

Understand the organization's culture, strengths, and core values.
Promote professionalism, operational excellence, and compliance with regulations.
Oversee clinic policies, medication management, and communication processes.
Coordinate staff meetings, marketing initiatives, and internal memos.
Maintain knowledge of company operations, partnerships, and attend required meetings and training.
Perform other duties as assigned.

Qualifications:

High school diploma required; bachelor's degree preferred.
Healthcare or behavioral health experience, with a supervisory background, strongly desired.
Positive attitude, growth mindset, and ability to thrive in a fast-paced, dynamic environment.
Strong organizational, communication, and interpersonal skills; proficient in Microsoft Office Suite.
Ability to manage stress, handle confidential information, and meet deadlines independently.

Benefits:
Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:

Medical & Dental insurance
Paid Time Off (PTO)
Paid Holidays (Nystrom is closed in observance of 5-7 Holidays a year and staff are not required to work)
Opportunities for professional growth and career advancement
Health Savings Account (HSA) and Flexible Spending Account (FSA) for applicable medical and dependent care expenses
401(K) Retirement Plan with employer matching contribution
Supplemental insurances, such as short-term disability, cancer insurance, and accident insurance
Employee Assistance Program
Free Term Life Insurance Policy
Tuition discounts with a number of schools:

St. Mary's University - 10% discount
University of Northwestern - St. Paul - 10% discount for select programs
Bethel University - $400 Scholarship per term for select programs
Capella University - 10% tuition discount plus additional perks
Adler Graduate School - 10% tuition reduction