AVP, Service Line Administrator – Pediatric Medicine (Finance)

Nemours is seeking an AVP Service Line Administrator (Pediatric Medicine) (Full-Time), to join our Nemours team in Orlando, Florida.

Located in Orlando, Fla., Nemours Children's Hospital is the newest addition to the Nemours integrated healthcare system. Our 130-bed pediatric hospital also features the area's only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children's Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve; we also provide specialty outpatient care in several clinics located throughout the state.

The Assistant Vice President, Service Line Administrator of Pediatric Medicine would partner with the Department Chair and work in close partnership with service line Division Chiefs, Administration and Nursing Leaders to maintain a strategically focused service line, which supports the organization's growth, innovation and transformation initiatives for key department/programs.

The Assistant Vice President, Service Line Administrator of Pediatric Medicine has primary responsibility to drive operational and academic excellence as well as program growth and provide administrative, operational, and business function leadership for the Pediatric Medicine service line, which includes subspecialties Adolescent Medicine, Allergy and Immunology, Behavioral Health, Critical Care, Developmental and Behavioral Pediatrics, Dermatology, Emergency Medicine. Endocrinology, Gastroenterology, Genetics, Hospital Medicine, Infectious Disease, Medically Complex, Neonatology, Nephrology, Pulmonology & Sleep Medicine, Sedation Services, Social Services and Rheumatology and other Department of Pediatric Divisions as required or directed by the Department Chair. The AVP provides effective oversight for programs, services, locations, and staff under the service line structure and functions as a member of the senior practice and hospital leadership team.

This position is responsible for leading all administrative, operational, and business functions of the Divisions and Department, which includes the clinical, research, educational and financial goals. This position is also responsible for oversight, orchestration, and annual reporting regarding the successful collaboration between the University of Central Florida College of Medicine and the Nemours Department of Pediatrics as it relates to the successful collaboration of the joint Department of Pediatrics at the UCF COM. In addition, this position will oversee all other business functions for the Departments, including those related to human resources; patient access, inpatient and ambulatory operations, billing and patient satisfaction; clinical program assessment and development; operating and capital budgeting and quality improvement as it pertains to the business and financial operations. This leader will provide and leverage market intelligence to support decision-making and to inform growth in support of both the ambulatory and inpatient programs that they service. This position will be instrumental to the establishment of long-term strategy for areas of responsibility.

Job Responsibilities will include:

Fiscal Leadership

• Works collaboratively with the VPs of Finance and Accounting, Revenue Cycle, Clinical Affairs, Research Operations and Patient Services as well as Principal Investigators, clinical providers, and other key stakeholders in the execution of fiscal responsibilities.
• Ensures pricing, contract and collection practices and policies within the clinical (hospital and professional) operations are appropriate, supporting the maximization of realized revenue while ensuring compliance with regulatory requirements.
• Ensure policies and procedures support the accurate and complete capture of physician billings, combined billings, and hospital fees.
• Ensure monitoring processes are operational and effective.
• Establish metrics for department, divisional and individual clinical productivity (such as RVUs, billing revenue per FTE) and monitor actual performance against established metrics.
• Manage revenues from grants, industry contracts, endowments, donations, and gifts.
• Develop and monitor metrics for research funding by individual and team. Optimally manage resources and cash flow under grant and industry contracts.
• Accountable for the Hospital, Research, and Practice Plan operating and capital budgets, financial results, and consolidated financial performance reporting.
• Develop and monitor cost-containment strategies that drive greatest value for patients, families, and organization while creating financial sustainability.

Patient Access, Satisfaction, and Safety

• Responsible for participation in departmental, divisional and hospital programs for quality assessment and improvement, identifying opportunities to ensure top quality outcomes, improve the patient and family service experience, assuring patient and associate safety, making recommendations, and implementing actions as appropriate and consistent with the goals of Nemours.
• Responsible for overseeing, monitoring, and optimizing patient access to clinical care delivered by the departments.
• Will monitor performance against access targets and physician standards for clinic scheduling and wait times.
• Develop and implement improvement interventions when warranted.

Operational Leadership

• Guide the development and implementation of all operational dashboards. Oversee collection and analysis of data that measures success of areas of oversight against benchmarks. Refine or change programs, procedures, policies, and/or approaches in response to that information.
• Provide prompt, thorough, and accurate information to keep leadership appropriately informed of operating performance of areas of oversight.
• Serve as the direct liaison to the various VPs/AVPs and Department Chairs, and senior managers to promote the department's success, while promoting the broader institutional success of these supporting Departments and Nemours.
• Serve as the administrative representative to clinical services on appropriate committees.

Planning and Program Development

• Working with VP Strategy and Business Development and leadership, assist with strategic planning and the development of new clinical, research and translational programs directed at increasing market share, improving patient outcomes, and enhancing research and financial results while continuously monitoring and evaluating existing programs for improvement opportunities.
• Responsible for developing implementation plans, and operationalizing the initiatives aligned with Nemours Children's Hospital Florida's strategic plans.
• Working with clinical operations, Finance, and Strategy teams to ensure assumptions related to patient volumes, physician staffing, clinical production, research funding and capital investments that underlie the institute's plan are fully aligned with the Nemours budgets, forecasts, and long-range plans.
• Coordinate, plan and integrate clinic and office space needs for divisions with Facilities.
• Develop and execute strategies to improve USNWR rankings
• Leverage systemness to improve operational efficiencies and growth

Personnel Management

• In conjunction with the Chief Medical Officer, Chairs, Human Resources, and the AVP's for the Departments as appropriate, oversee compensation matters including coordination with HR for and compliance with established Nemours procedures for offer letters, reporting of the results of annual compensation reviews and other matters to the Compensation Committee.
• Provide senior administrative leadership to all direct and indirect reporting personnel in the departments.
• Assess, develop, implement, and maintain appropriate divisional policies, procedures, job descriptions and philosophy as consistent with Nemours policies and values.
• Responsible for all planning and implementation related to accrediting requirements and associated requirements specific to the Departments.
• Understand, adhere to and model Core Standards as defined organizationally and specifically within the Departments.
• Provide mentorship to associates who report to this position to include career development and educational opportunities.

Special Programs Operations Management

• In collaboration with the Nemours Chair of Pediatrics and Dean of UCF COM, provides operational oversight of the UCFCOM & Nemours Collaboration to ensure Nemours meets requested deliverables and responsibilities as stated in the agreement.
• Create, update, and share dashboard/report to routine updates on established metrics, including, but not limited to:
  • Recruitment and Retention
  • Promotion and Tenure
  • Engagement & Student Satisfaction
  • Annual Performance Reviews
  • Research & Clinical grants
• Strategic Planning:
  • Mission & Vision for collaboration
  • Faculty recruitment & development
  • Market reach and growth opportunities
  • Reputation & rankings
    • Philanthropy / fundraising for collaboration
    • Alignment with the respective missions of both UCF COM and Nemours
• Project management requiring research, data mining, and reporting
• Create, update, and share dashboard/report quarterly summarizing the Department activities in education and research, including awards and accomplishments of the Departmental faculty and staff.
• Create and manage tracking system to monitor promotion reviews and tenure requirements for Departmental faculty.
• In collaboration with the Nemours Chair of Pediatrics and Dean of UCF COM, establish a system for annual performance reviews that includes written feedback regarding expectations/goals from the individual faculty development plan along with leveraging existing Nemours processes for conducting performance reviews for UCF-Nemours Faculty that includes their Nemours Department Chair and Division Chief.
• Duties, responsibilities, and expectations are subject to change based on the requirements of UCF COM and Nemours.
• Substantial experience in directing a complex financial structure and well-developed financial skills. Determining how money should be spent to achieve work goals; using cost-benefit analyses to make informed choices when preparing budgets and setting priorities; monitoring expenditures to ensure budget goals are met.
• A strong fundamental understanding and proven track record of executing on strategic plans and/or operational goals. A firm grasp of operational inter-relationships at various organizational levels.
• Other duties as assigned.

Job Requirements

• Master's Degree in a business discipline required.
• In lieu of master's degree, must have 10 years of healthcare administration experience.
• Minimum 10 years of experience in the areas of fiscal management, program development, regulatory, and communications including operating and capital budget experience within a medical center or complex organization.
• Physician Practice Administrative experience preferred.
• Pediatrics experience preferred.
• Travel is required to multiple locations.

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