Site Support - Wilmington/West Chester Ohio (Transportation)
Stellar Industrial Supply is a privately held, ISO/AS9120-certified premier industrial supplier. Our specialists, sales force and customer experience managers serve small, medium and large manufacturers; federal, state and local municipalities; and commercial construction companies across the United States.
Stellar is seeking a Site Support person who can service our integrated supply customers between Wilmington and West Chester, Ohio. It is the responsibility of the Site Support person to provide exceptional service to our integrated supply customers, PEMCO/Airborne Global Solutions, and Dixon Bayco. Working with the customer to cover all their customer service needs and resolving any issues that may arise. Perform front-line analysis and resolution where appropriate. Maintaining a high level of customer satisfaction always as well as following all customer specific on-site guidelines.
Days will be spent supporting inventory operations on-site with the customer, including answering questions about our products, filling vending machines with inventory, being a resource for all other departments, and making sure that our customers have the best experience possible.
Essential Duties and Responsibilities:
Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries
- Be the first point of customer contact for general inquiries about orders, scheduling, delivery of product, etc.
- Adeptly manage all customer inquiries and requests
- Accurately enter quotes and orders using ERP system (Prophet 21)
- Learn, understand, and utilize the automated or semi-automated systems and processes put in place by our Solutions team, including vending machines, wireless warehouse, and other related processes and systems
- Expedite all open quotes and orders with urgency and accuracy
- Check on inventory specific to the customer, ensuring that all Min/Max levels and safety stock are adequate
- Focus on customer specific requirements
- Function as a liaison between Account Managers, Specialists, Customer Experience Managers, and other departments as needed
- Engage in continual learning of all Stellar service, programs, processes, and product offerings
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Follow all customer guidelines and procedures as it pertains to your position
- Follow all on-site safety and emergency procedures
- Stay current on all required training and certifications
The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Education: High School Diploma or equivalent
Experience: 2-3 years of relevant customer service or warehouse related experience
Skills and Abilities:
- Must have a valid driver's license, own transportation, and satisfactory driving record
- Must have their own vehicle to transport themselves between facilities in West Chester and Wilmington, Ohio
- Proficient in MS Office, specifically Outlook and Excel
- Excellent verbal and written communication skills
- Ability to connect positively with customers and others
- Self-motivation and ability to work independently are essential
- Experience with ERP type computer programs preferred
- Must be able to lift 25lbs on a consistent basis, and up to 75lbs on occasion
- Must be able to stand and/or walk up to 8 hours a day, as well as frequently reach out and overhead with arms and hands
- Must be able to work overtime
Physical Demands:
- Light to moderate physical effort that includes frequent standing or walking or maintaining arms and hands in the same position for repetitive tasks. Frequently works with light objects and light hand tools.
Work Environment:
- Marginal to moderate hazards that are typically predictable or well protected against
*Note this position requires your own personal vehicle with the ability to commute between customer facilities in Wilmington and West Chester, Ohio with one day spent in West Chester and four days spent in Wilmington. This may result in overtime.
