System Support Analyst (Information Technology)

POSITION SUMMARY: Provides day-to-day consultation, training, instruction, troubleshooting, problem-solving to end users for Window's desktop support and mobile device solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

1. Manage/Monitor help desk support for end users.
2. Provide end user support for mobile devices and Windows desktop support.
3. Manage the company's mobile device accounts.
4. Assist in various network and infrastructure support and maintenance needs.
5. Assist in support and maintenance of the Dealer Business System.
6. Provide support for the office phone systems.
7. Assist in computer refreshes.
8. Effectively create documentation to support end user needs.
9. Maintain a safe working environment and always adhere to company safety program.

Customer Service Responsibilities:

• Resolve customers concerns efficiently and effectively.
• Ensure every customer is satisfied with the products, services and support of all staff.
• Promote a positive attitude at all times.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey's high level of customer service on a daily basis.
• Acknowledge appreciation of clients and customer.

This organization reserves the right to revise the essential position functions as the need arises.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Preferred - associate degree or its equivalent in a related field.
• Experience in providing support and troubleshooting to end users.
• Ability to set work priorities and work independently.
• Excellent organizational skills.
• Strong interpersonal skills to work with both technical and nontechnical personnel at various levels in the organization.
• Excellent skills in both troubleshooting and multi-tasking.
• Ability to work effectively in a team environment.

Compensation:

Negotiable – depending on experience. Excellent benefits: 100% Employee-owned (ESOP), Medical, Dental, Vision, Life, Short/Long Term Disability, 401(k), PTO, Sick, Holiday time and Wellness Incentives. EOE

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to get around the corporate office for various tasks.
• The employee would normally lift or move up to 10 lbs. and occasionally lifts or moves up to 40 lbs.
• Ability to tolerate up and down movement with bending or stooping including reaching above  and below shoulder height with arms and hands.
• Ability to sit/stand for extended periods of time.
• Ability to operate equipment or other power equipment as necessary.
• Must meet health assessment requirements.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally exposed to dust and noise.
• The noise level in the work environment is usually moderate.
• While performing duties, the employee will be subject to indoor heating and air conditioning conditions.
• While performing the duties of this job, the employee will perform extensive keystroke tasks.