Front Desk Staff (Administrative)

Front Desk Staff

The Front Desk Staff is the first point of contact for guests. The Front Desk Staff is expected to provide excellent guest service. The Front Desk Staff needs to be prepared to answer a variety of guest questions regarding services and/or activities available at the property (e.g. membership prices/plans, available leagues and rates, events, and other services or activities available at the property). The Front Desk Staff also provides tours of the property and enforces the propertys rules and policies. The Front Desk Staff reports directly to the Fitness Director and/or General Manager.

Essential Duties and Responsibilities

Greet guests and provide information about services and activities at the propertyProvide courteous and friendly service to all guestsResolve guest complaints with or without the assistance of supervisory personnelComplete registration process for services/activities offered at the propertyProcess payments in accordance with property standard proceduresMaintain a cash drawer in accordance with property standard proceduresComplete shift reports in accordance with property standard proceduresComplete and file applicable waivers for participation in activitiesOperate front desk technology (e.g. multi-line phone systems, barcode scanners, webcams, windows-based workstations, etc.)Perform other duties and responsibilities as needed, required, or assigned by supervisory personnel (first line supervisor, department head, Manager on Duty, etc.) and/or the General Manager.