Alignment Healthcare USA, LLC
Regional Concierge Navigator (Finance)
The Regional Concierge Navigator is a role within our Member Experience service teams focused on member issue resolution. As a Resolution Unit Representative, you will intake complex member cases and provide prompt and satisfactory resolution. This unit is dedicated to decreasing turnaround time, improving the quality of resolution, and managing barriers to resolution as part of process improvement and Voice of the Customer (VoC).
Responsibilities: