Financial Aid Assistant (Finance)
Dept Number/Name: 0-3730-000 / Financial Aid
Salary Plan: Staff
Job Code/Title: 1109 / Financial Aid Assistant
Hiring Salary/Salary Range: $38,200
Position Number: 00004949
Work Flexibility: Hybrid
ORGANIZATIONAL SUMMARY:
The Office of Financial Aid is responsible for coordinating and administering all student financial assistance awarded to USF students, in compliance with Federal State and Institutional regulations and guidelines. The office is the main point of contact for all financial aid program information for current and prospective students and parents. The office is responsible for: coordinating and managing the awarding and disbursement of over $260 million in financial aid funds on an annual basis; interpreting changes to federal, state and institutional regulations and translating the effect/impact to students and parents in a manner they can understand, particularly first-generation students; providing an array of financial aid support options for students and their families; and providing oversite to monitor the entire process to ensure institutional compliance with federal and state laws and regulations.
POSITION SUMMARY:
Process awards, provide counseling services and resolve problems for an assigned group of students. Advise students and parents on the financial aid process including the awarding and delivery of funds. Verify and review accuracy of data submitted by student and or parents, monitor and evaluate reports to determine workflow.
RESPONSIBILITIES:
Evaluate student/parent eligibility for the Federal Direct and Private loans. Authorize and input awards in accordance with the Federal, State and Institutional policies. This requires a specialized knowledge and thorough understanding of the regulations and guidelines set forth by these entities, as well as a thorough knowledge of office policies in order to minimize institutional liability. Independent judgement and use of discretion in analyzing information is required. Monitors the processing of loans and other specialized processes handled by the team. Communicate with parents/students, lenders and other agencies to resolve loan data conflicts.
Performs specialized duties that may include initial review in the verification of data, recalculation of financial aid applicant's eligibility, setting up electronic loan applications to send or resend, or to clone applications when determined necessary. Makes required changes in the computer system to determine or modify an applicant's eligibility. Responsible for data entry and editing of loan
applications for automated processing. Consults with the team manager regarding unusual cases or system problems and to ensure that automated processes run smoothly.
Advising & Team Referrals: Provides information about the financial aid process, award & delivery of funds process to student/parents on the front counter and via telephone. In order to provide quality customer service, must be able to articulate complex information while demonstrating effective communication skills, tact, patience and sensitivity. Must maintain composure with upset or emotional customers; make independent decisions regarding circumstances which may be considered exceptions to the standard policy; determine when a referral or private consultation with a counselor or the team manager is necessary. Must understand and abide by the limitations of the Privacy Act and interpret financial aid policies and procedures along with University, State, and Federal policies and regulations.
Assist the Team Manager in specialized areas, as needed, working on projects as assigned.
Performs other duties as assigned.
POSITION QUALIFICATIONS:
MINIMUM:
This position requires a high school diploma or equivalent, with two years of experience in office or administrative positions. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
PREFERRED:
Associate's Degree and one year of financial aid and\or customer service experience. Experience using Banner Student Information System (OASIS), BDMS Digital Imaging System, ELM, NSLDS, FAA Access to CPS Online, COD and Microsoft Office & Windows systems.
USF Tampa
Information for Applicants
This position is subject to a Level 1 criminal background check.
Job Opening Number: 38398
Posting Date: 12/12/2024
Posting End Date: 01/11/2025
How to Claim Veteran's Preference:
This position allows eligible veterans and their spouses to claim Veterans' Preference pursuant to Florida Statute 295.
Applicants claiming preference are responsible for providing required documentation AT THE TIME OF SUBMITTING APPLICATION; such documentation is required for eligibility determination.
Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. If you are submitting a DD 214, please ensure the social security number and date of birth is redacted/removed.
For information on obtaining a DD 214 visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.
How To Apply
Click on the Apply Now button. When applying to an opening you will have the opportunity to upload a cover letter and resume.
Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above. YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.
Click here for additional tutorial information.
To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email HR-ADA-Request@usf.edu .
Equal Employment Opportunity
USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.
The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.
USF's Equal Opportunity Affirmative Action Statement .
Federal Rights
Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) , Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA) .
Work Location
Campus map and location overview: USF - Tampa Campus
About USF
The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.
Working at USF
With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.
To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .
Connect with us:
