Claim Supervisor (Finance)

JOB DESCRIPTION

Chubb is currently seeking a Lost Time Workers' Compensation Claim Supervisor for our Central Region. The Supervisor will be responsible for leading a team of Workers' Compensation claim examiners in the delivery of the highest quality claim work product while meeting all internal and external compliance requirements for multiple jurisdictions. The position will report to the Workers' Compensation Regional Claim Leader and reside in either our Chicago or Dallas office. This is a work-from-the-office position requiring all candidates to work from the Chicago or Dallas office a minimum of 3 days per week. Jurisdictions handled in the Central Region include, IL, TX, IN, MI, IA, MO, KS, MN, WI, SD, KY, LA, OK, AR, and NE.

Major Duties and Responsibilities:

• Ensure the delivery of timely and effective claims service through supervision of a team of examiners and technical assistants at various experience levels
• Train, mentor and develop staff who are at different stages of their career and experience levels
• Provide technical guidance on claim investigation, reserving, medical, disability and case resolution
• Utilization of advanced analytics and metrics to manage team efficiently and effectively
• Understand jurisdictional compliance requirements and ensure the team is meeting or exceeding the standards
• Actively participate in claim committees, account file reviews and projects address internal workflows, systems, and compliance issues
• Develop and maintain strong business relationships with internal and external customers to enhance Chubb's brand in the marketplace
• Partner with underwriting, claims business consultant and claims teams to enhance and manage marketing initiatives and customer service commitments
• Exhibit strong business acumen to internal and external customers by providing accurate guidance on statutes, regulations, coverages, and service issues
• Effectively control the use, work product and expenses of outside vendors
• Coach team towards effective collaboration with internal resources like Regional Claims Specialist, regional and local nurses, SIU, Recovery and Claims Operations
• Exercise leadership by conducting reviews of examiner and technical assistant work product and teamwork efforts to deliver well written, supported performance management feedback and reviews
• Show exceptional performance management skills by providing timely coaching and feedback and creating meaningful business goals and development plans
• Positively influence the team environment to maintain a high level of employee engagement
• Leverage knowledge transfer and training skills for effective staff development toward their personal success and career advancement
• Work autonomously within granted authority level

Technical Skills & Competencies

• Strong proficiency in all areas of Workers' Compensation claims adjusting
• Knowledge of workers' compensation statutes, regulations, and compliance demands
• Exceptional customer service and focus
• Ability to prepare and present to internal and external business partners
• Ownership and self-accountability to meet Chubb quality standards for service
• Superior verbal and written communication skills
• High level of accuracy with claim financials: benefit/bill payment, coding, reserves, and inventory management and then impact of claims transactions on customers
• Advanced understanding of Claim Best Practices and Business Analytics
• Ability to incorporate analytical data into team management
• Strong business acumen and understanding of the fundamental components of Claims, Underwriting, agency relationships, industry strategies and trends
• Extensive knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulation
• Exceptional oral, written, and presentation skills that positively influence a wide audience within and outside the Claim department
• Ability to promote open communication that fosters an environment of continual learning, staff development and team collaboration
• An ability to be flexible, imaginative and to work well in teams
• Exceptional organizational, prioritization and time management capabilities
• Innovative thinker with ability to multi-task, plan, and delegate appropriately

Experience, Education, & Requirements

• Prior direct or indirect leadership experience in the workers' compensation discipline
• Proven ability to manage claim files through resolution at a high level
• Prior experience requiring a high level of organization, follow-up, and accountability
• Proficiency with Microsoft Office Products
• Experience working in a customer-focused, fast-paced environment
• Experience utilizing strong communication and telephonic skills
• Knowledge of medical terminology is a plus but not required
• Applicable workers' compensation licensing will be necessary; however, they are not required at the time of applying for this position
• Ability to handle claims in multiple jurisdictions and within compliance standards
• AIC, RMA or CPCU completed coursework or designation(s) are a plus.
• College Degree preferred.
• If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.