Property Adjuster - Inside (Finance)
Under general supervision and direction, resolves moderately complex residential and commercial property claims by investigating losses, interpreting coverages, negotiating settlements, presenting evidence in legal proceedings while maintaining adequate production levels.
- College degree or an equivalent combination of education and experience.
- Minimum 6 months experience or completion of Crawford and Company basic property class, and/or continuing education requirements.
- Good verbal and written communication skills.
- Good attention to detail.
- Solid time management skills and organizational ability.
- Strong analytical and mathematical ability.
- Ability to multi-task
- Excellent interpersonal skills including the ability to handle challenging situations and people.
- Ability to handle challenging situations and people with tact and diplomacy.
- Examines claims forms, policies and endorsements, client instructions and other records to determine coverages.
- Investigates claims by interviewing insured, claimants and witnesses, requesting and obtaining official reports, by requesting and obtaining physical damage inspection reports, and by comparing claim information with evidence.
- Sets loss reserves.
- Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford.
- Settles claims by determining clients coverages, liability, client's instructions and authority levels required by obtaining demands and making offers to claimants, issuing settlement checks, making filings with regulatory agencies, disposing of salvage, pursuing subrogation when appropriate.
- Controls claims costs
- Maintains company reputation and integrity of insurance products by complying with federal and state regulations and service standards.
- Recommends litigation when appropriate.
- Presents evidence at legal proceedings, producing reports and other documents as evidence.
- Maintains expected case load.
- Maintains professional and technical knowledge through continuing education.
- Product supervision focuses primarily on product being presented to clients.
- Participates in special projects or performs duties in other areas as requested.
- Maintain acceptable product quality through compliance with service standards and compliance with internal quality control initiatives.
- Upholds the Crawford Code of Conduct. College degree or an equivalent combination of education and experience.
