Veterinary Product Consultant, Mixed Animal (Healthcare)
At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We're driven by our vision of ‘Food and Companionship Enriching Life' and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals' lives better makes life better – join our team today!
Your Role: Veterinary Product Consultant, Mixed Animal
As a Veterinary Product Consultant, Mixed Animal, you will be a critical member of Elanco's US Customer Experience Team. In this role, you'll leverage your veterinary expertise to provide gold-standard customer support and product stewardship across Elanco's extensive product portfolio. You will play a key role in managing customer inquiries, investigating Adverse Drug Events, and ensuring top-notch support for farm animals and pet health products, including parasiticides, therapeutics, vaccines, and feed additives.
Your Responsibilities:
Provide primarily phone based expert veterinary support for Elanco's farm animal and pet health product portfolios, including parasiticides, vaccines, therapeutics, and feed additives for companion animals, beef and dairy cattle, poultry, and swine.
Investigate and document potential Adverse Drug Events and Product Quality Complaints with attention to regulatory and quality compliance.
Collaborate on product support projects such as writing and reviewing technical reference documents, delivering product training, and providing technical support for sales and marketing initiatives.
Offer mentorship and guidance to the veterinary technician team, while handling escalated calls and providing top-tier customer service.
Occasionally represent Elanco at local, state, or national veterinary meetings and provide after-hours/weekend phone support on a rotational basis for the contract call center.
What You Need to Succeed (minimum qualifications):
Education: DVM/VMD degree required.
Experience: A minimum of 3 years of clinical experience in private, corporate, or academic veterinary medicine.
Professional Certification/License: Documented veterinary licensure in one or more U.S. states is required.
Top Skills: Strong communication skills with a focus on customer service and regulatory compliance, plus proficiency in capturing clinically relevant data.
What Will Give You a Competitive Edge (preferred qualifications):
5+ years of clinical experience in veterinary medicine.
Experience working with or providing veterinary care for farm animals; Any type of farm animal exposure
Previous experience as a technical consultant in a regulated veterinary call center environment.
Strong organizational skills, time management, and ability to meet project deadlines.
Proficiency with MS Office programs and ability to perform data capture within a validated database.
Ability to resolve customer inquiries with effective conflict resolution and maintain high levels of customer satisfaction.
Additional Information:
Travel: Up to 10%, including overnight travel to local, regional, or national company or veterinary meetings.
Location: Global Elanco Headquarters - Greenfield, IN - Hybrid Work Environment / Remote, US.
On Call: Limited after-hours/weekend telephone availability to support contract call center is required on a rotational basis
Don't meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco, we are dedicated to building a diverse and inclusive work environment. If you think you're a good fit for this role but don't meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
Elanco Benefits and Perks:
We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:
8-week parental leave.
9 Employee Resource Groups.
Annual bonus offering.
Flexible work arrangements.
Up to 6% 401K matching.
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
