Alignment Healthcare USA, LLC
Bilingual Chinese Resolution Specialist (Mandarin) $5,000 Sign-On Bonus (Finance)
Alignment Health is seeking a bilingual Chinese (Mandarin) resolution specialist to join the member engagement team to provide member issue resolution. As a resolution specialist, you will intake complex member cases and provide prompt and satisfactory resolution. You will be dedicated to decreasing turnaround time, improving the quality of resolution, and managing barriers to resolution as part of process improvement and Voice of the Customer (VoC).
Schedule: Monday through Friday