IT System Administrator I (Information Technology)

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work's "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off
• Medical/ Dental/ Vision
• 401(k) + company match
• Birthday Paid Day Off
• BH Gives Back (Paid Volunteer Time Off)
• 12 Paid Holidays
• BH Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program

Position Summary: 

Under direct supervision an IT System Admin I is responsible for the installation, maintenance, configuration, and reliable operation of information technology systems.  Mentors and provides support to team members.  Established escalation point for IT Support Technicians on assigned systems. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Essential Job Functions:

• Administer servers, routers, switches, firewalls, software deployment, security updates and patches
• Support LANs, WANs, network segments, Internet, and intranet systems
• Ensure systems work properly together
• Maintain system reliability and resiliency
• Make recommendations for future upgrades
• Maintain and monitor network and system security
• Monitor and remediate incidents related to Cyber Security
• Actively participate in Cyber Security initiatives
• Ensure assigned systems meet all compliance requirements
• Troubleshoot escalated problems reported by users and analyze and isolate issues
• Evaluate and modify the system's performance
• Assign configuration of authentication and authorization of directory services
• Audits workflows, processes and procedures to ensure compliance with company guidelines.
• Monitors trends and makes recommendations to improve efficiencies.
• Completes installation, configuration and maintenance to meet defined requirements.
• Maintains BH Service Level Agreement (SLA) standards.
• Assesses systems to ensure compliance with company guidelines and policies.
• Creates and updates knowledge-based WIKI articles.
• Other duties and special projects as assigned

Minimum Qualifications/Skills:

• Bachelor's degree in technology related field or 6-8 years' experience in field or related area including three (3) years help desk support experience
• Complex troubleshooting, problem-solving and support skills
• Knowledge or study in administering and maintaining technology systems such as:
• Foundational infrastructure (Windows Server, virtualization, network, database)
• Workspace technology (PC, VoIP, MDM, conferencing)
• Information security, risk and availability (SIEM, BCP/DR, NIST Standards) 
• Public and private cloud platforms (Azure, AWS, O365, other SaaS platforms)
• Ability to engage in all phases of the project lifecycle
• Excellent time management skills; ability to prioritize work functions
• Ability to lead, mentor and train
• Ability to handle multiple tasks and thrive in a fast-paced environment
• Ability to maintain a 90% or higher Service Level Agreement (SLA) for assigned systems
• The ability and means to travel up to 5% locally, overnight, in specific regions or states via automobile and airplane may be required.
• Ability to work as needed, on-call, to assist with emergencies
• Excellent customer service, timely response and customer focus skills
• A positive, team-oriented attitude
• Ability to work with a diverse group of people in a collaborative environment
• Familiar with standard concepts, practices, and procedures
• Relies on experience and judgment to plan and accomplish goals

Desired Qualifications/Skills:

• Experience in common IT security frameworks
• Azure/Intune Administration experience
• SSO Configuration Experience
• Mobile Device Management (MDM)

Work Schedule:   8am-5pm, Monday-Friday, or as needed to meet business needs; may require working hours outside normal business hours for on-call emergencies.

BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.