Manager of Operations AAA (Finance)
Position Summary
The Manager, Operations will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. The Manager, Operations will oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements. The Manager, Operations will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract.
Essential Functions
Oversight of Drivers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance, and discipline
Monitor daily performance through implementing strategic plans to achieve performance KPIs
Provide guidance and coaching to direct reports
Perform monthly Safety meetings
Training, retraining and updates to policies, procedures and safety guidelines
Perform Driver/employee evaluations as required by contract, as well as ADA, DOT, and FTA requirements
Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed
Other duties as assigned
Knowledge, Skills, and Competencies
Strong problem-solving skills
Excellent communication skills and ability to talk to employees at all levels
Knowledge of basic safety and training procedures
Thorough knowledge of ADA, DOT, FTA regulations preferred
Ability to understand and administer disciplines, as well as difficult conversations
Proficient in the use of Microsoft Office (Word, Excel, etc.)
Map reading, driving experience preferably in a demand responsive service environment,
Capabilities as it relates to data analytics preferred
Ability to maintain high level of confidentiality
Knowledge of driver workforce management scheduling/routing preferred
Regular attendance is required
Ability to train in a classroom and behind the wheel setting
Required Education and Experience
High school diploma or G.E.D equivalent
Bachelor's Degree or equivalent combination of education and experience in a related field
5+ years of experience in transit management
Previous management experience in the Para-Transit or livery industries, preferred
Previous management experience in a union environment, preferred
Previous experience working with an on demand or ride share service, preferred
Experience supervising hourly personnel in a passenger transportation environment
Must possess a valid driver's license
Working Conditions
This job operates in a professional office environment
May be subject to adverse weather conditions during times of travel
Physical Requirements
May require sitting in front of, and operating, a computer for extended periods
Requires close visual acuity when operating a computer
Must be able to communicate with others and comprehend instructions
Requires light lifting and carrying
Routinely uses standard office equipment such as computers, phones, and photocopiers
Must be able to move around an office environment
Travel
May require local and overnight travel
May be required to drive a company or rental vehicle (failure to pass an annual Motor Vehicle Record (MVR) background screen may result in termination of employment
Supervision
This position does involve supervision of direct reports
