Customer Service Representative (Manufacturing)
- Ensures timely customer specific material setup and proactively manages proofing and material validation timelines for assigned account(s)
- Receives and responds to requested material specification changes and processes appropriate actions
- Submits project changes through internal operating systems as needed
- Ensures timely order entry and proactively manages order timelines for assigned account(s)
- Proactively monitors open projects & orders to advise key stakeholders of possible lead time challenges
- Receives and responds to customer complaints and processes appropriate corrective action
- Supports pricing requests
- Monitors product inventory to assure availability for production and/or distribution to customer; works with management on disposition of aging inventory
- Prepares purchase orders for outside materials
- Prepares and reviews required business reports
- Supports continuous improvement initiatives
- Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives
Education & Experience Requirements
- High school diploma or equivalent required
- Minimum of 2 years of relevant experience required
- Prior display, graphic, and/or contract packaging industry experience preferred
- Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint
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Salary Minimum: 44682Salary Maximum: 67024