End User Trade Floor Support Analyst (Finance)

Join the Mizuho team as an End User Trade Floor Support Analyst!

In this role you will provide department-specific IT support for business users in North America. You will support trading technology used by the Fixed Income, Equity, AOTD, and Capital Banking businesses. You will lead a team environment and support the members by effectively communicating with all staff within EUS and across peer units. You will be involved in a number of dynamic, strategic initiatives in key Service projects across the organization such as platform enhancements and its implementation.

Principal duties and responsibilities:

• Supervise day-to-day support focused on all trading and sales staff across the US.
• Experience in High Touch, Program Trading, Smart Order Routers, Algorithmic trading and Sales.
• An escalation SME, analytical problem-solver that can achieve results in a fast environment. A time management professional that weighs priorities and performs well under pressure.
• Incident management SME; corresponding reporting, Bridge execution, and user updates.
• Communications expertise for complex issues disseminated to staff and peer operations.
• Strong troubleshooting capability and analytical skills supporting critical trading platforms.
• Experienced in mentoring staff, conducting performance reviews, and marking periodic goals.
• Strong troubleshooting capability and analytical skills supporting critical trading platforms.
• Leverage technical expertise for trade floor users' end point devices, Turret phones, VDI.
• Ensure EUS team follows day-to-day functions, priorities, and procedures.
• Provide service incident and problem management support for IT Infrastructure events.
• Proven experience building and fostering cross-functional relationships.
• Ability to document/write technical instructions including standard operating procedures (SOP).
• Maintain service by supporting user initiatives via phone, emails, walk-bys, and collaboration tools to ensure objectives are achieved.
• Familiarization with IT support organizations and support roles; robust technology acumen.
• Very strong white-glove support, staff training aptitude, and conflict resolution skills.
• Bachelor's degree with 5-7 years of service desk support experience (ideally including 5+ years of demonstrated experience in a variety of complex organizational changes).

We are seeking proven Trading and Sales platform application/user knowledge, Administration, App outage knowledge, Lvl2 Troubleshooting. (i.e. 5 - 7 yrs of industry experience)

Skillsets

Details / Explaining the Skillsets and Defining BAU Experience

PC Hardware

Deep knowledge of working with Thin Clients, Imaging, Physical issues, A/V connectivity

Software

Critical High Touch, Program Trading, Smart Order Routers and Algorithmic trading platforms software including Bloomberg, Factset, Broadridge, iPreo, Omgeo, Fedtrade, Loanet, DTCC, etc. Workstation-class OS support (Win10) and related PC software.

Active Directory

Domain, OU's, Resource / Security Groups, User Mgt, User/Computer groups

TCP/IP

VLANs, static/non-static, Firewall, , Proxy, Command Prompt commands

SCCM

Deployments vs Computer Mgt, App volumes (good to have), end user software center

Thin/Zero Clients

HPDM Imaging, Creating sequences, Imaging: Ghost, PXE boot, VMware

VDI

VSphere, VMware, upgrade/downgrade, protocols, troubleshooting, Infra

Mobile Device (MDM)

Troubleshooting (IOS, Android OS). Knowledge of Admin tools MDM. InTune

Ticket System

ITIL tools: Change Mgt, Prob Mgt, INC Mgt, Knowledgeshare articles, SNow

Documentation

Training, Creating documents

Asset Management

SNow, Computrace remote mgt, Asset tags

User Support

Hours of work, scheduling, prior team roles

Communication Skill

Create and review technical documentation. Mature business writing skills

About Mizuho Americas

Mizuho Americas is a leading financial institution comprising several legal entities, which together offer clients corporate and investment banking, financing, securities, treasury services, asset management, research and more. With professionals in offices throughout the US, Canada, Mexico, Brazil and Chile, Mizuho's operations in the Americas connect a broad client base of major corporations, financial institutions and public sector groups to local markets and a vast global network. Learn more at mizuhoamericas.com.

Mizuho Americas is an integral part of the Japan-based Mizuho Financial Group, Inc. (NYSE: MFG). Mizuho Financial Group is one of the largest financial institutions in the world, offering comprehensive financial and strategic services including private banking and venture capital through its subsidiaries. The group has over 900 offices and 60,000 employees worldwide in nearly 40 countries throughout the Americas, EMEA, and Asia. As of December 31, 2018, its total assets were $1.8 trillion.

The expected base salary ranges from $77k-$120k. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.

#LI-onsite