Flexible Work Arrangement: Hybrid

The Sr. Security Analyst is responsible for managing all technology that is managed by the Identity and Access Management department. In support of PJM's Vision and Mission, the Sr. Security Analyst will work with the Manager, Identity and Access Management to develop, communicate and implement, and operationally support effective strategies that support short, mid- and long-term growth objectives that affect the continual operation and development of PJM's identity and access management security and compliance objectives.

Essential Functions:

Reports to Manager, Identity & Access Management for work assignments and directly supports the manager in accomplishing both day-to-day operations and project level responsibilities as assigned
Team lead for, and member of, the Identity and Access Management Support Team (IAM Support). The IAM Support team develops and operationally supports all technology that supports the identity and access management platform components including but not limited to compliance, identity life-cycle, user provisioning, and identity intelligence.
Develops and maintains complex reports at the request of all end users of the Identity and Access Management platform
Regularly performs analysis of IAM Support team processes and IAM system technologies for ways to improve security posture, end user experience, process and system efficiency, and compliance capability
Participates in the analysis and development of documentation, projects, and emerging technology to improve security and compliance at PJM
Develops and documents process and system improvements
Documents operational procedures and training for use by IAM support team and end users of the IAM system technologies
Develops and maintains quality metrics for operational and project areas within the IAM Support team
Analyzes and develops reports for data requests from regulatory agencies such as FERC, NERC and RFC, as well as internal audit and review bodies
Participates in audits by outside agencies
Is responsible for assisting department staff and manager on assigned projects, including integration of cross-functional issues to resolve complex problems
Applies knowledge, skills and abilities to implement a process or procedure, timely and professionally.
Has a thorough understanding of NERC CIP standard requirements owned by the Identity and Access Management Department and all compliance work performed by the department, and is able to apply that knowledge to develop and operate processes that support these requirements.
Builds and develops strong relationships with ITS, Security and Human Resource personnel by providing superior customer support as demonstrated by clearly owning, resolving and communicating issues and problems; being responsive to needs, requirements, and deadlines; and generally promoting goodwill in a professional and trust-building manner.
Other duties as assigned by manager

Characteristics & Qualifications:

Required:

BS in Information Systems, Business or equivalent work experience
Experience with identity management practices, focusing on access management and governance
Experience in customer service/support
Experience using effective verbal and written communications skills
Experience developing policies, procedures, standards or manuals
Experience documenting and improving business processes
Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)
Ability to work in a team environment as a team member or as team leader
Ability to work independently and to train, guide or assist others to perform complex assignments

Preferred:

MS in Information Systems
Experience with PJM operations, markets, and planning functions
Experience with DBMS concepts (including SQL queries, tables, views, DB links, etc.)
Experience with XML technologies, and/or a working knowledge of ontologies
Experience with SOA, service-oriented concepts and web services (SOAP-based and RESTful)
Experience with application architectural concepts and design patterns
Experience using Agile development methodologies such as test driven development, behavior-driven development, Extreme Programming (XP), etc.
Ability to research, identify, and evaluate new and emerging technologies and recommend strategic initiatives
Experience with Java-based web development frameworks and technologies including JSF (PrimeFaces or Rich Faces), Struts 2, Spring MVC/WebFlow and component technologies including HTML, JSON/Ajax, CSS and XML

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*Flexible Work Arrangement: Hybrid*

Essential Functions:

Reports to Manager, Identity & Access Management for work assignments and directly supports the manager in accomplishing both day-to-day operations and project level responsibilities as assigned

Develops and maintains complex reports at the request of all end users of the Identity and Access Management platform

Regularly performs analysis of IAM Support team processes and IAM system technologies for ways to improve security posture, end user experience, process and system efficiency, and compliance capability

Participates in the analysis and development of documentation, projects, and emerging technology to improve security and compliance at PJM

Develops and documents process and system improvements

Documents operational procedures and training for use by IAM support team and end users of the IAM system technologies

Develops and maintains quality metrics for operational and project areas within the IAM Support team

Analyzes and develops reports for data requests from regulatory agencies such as FERC, NERC and RFC, as well as internal audit and review bodies

Participates in audits by outside agencies

Is responsible for assisting department staff and manager on assigned projects, including integration of cross-functional issues to resolve complex problems

Applies knowledge, skills and abilities to implement a process or procedure, timely and professionally.

Has a thorough understanding of NERC CIP standard requirements owned by the Identity and Access Management Department and all compliance work performed by the department, and is able to apply that knowledge to develop and operate processes that support these requirements.

Other duties as assigned by manager

Characteristics & Qualifications:

Required:

BS in Information Systems, Business or equivalent work experience

Experience with identity management practices, focusing on access management and governance

Experience in customer service/support

Experience using effective verbal and written communications skills

Experience developing policies, procedures, standards or manuals

Experience documenting and improving business processes

Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)

Ability to work in a team environment as a team member or as team leader

Ability to work independently and to train, guide or assist others to perform complex assignments

Preferred:

MS in Information Systems

Experience with PJM operations, markets, and planning functions

Experience with DBMS concepts (including SQL queries, tables, views, DB links, etc.)

Experience with XML technologies, and/or a working knowledge of ontologies

Experience with SOA, service-oriented concepts and web services (SOAP-based and RESTful)

Experience with application architectural concepts and design patterns

Experience using Agile development methodologies such as test driven development, behavior-driven development, Extreme Programming (XP), etc.

Ability to research, identify, and evaluate new and emerging technologies and recommend strategic initiatives

Experience with Java-based web development frameworks and technologies including JSF (PrimeFaces or Rich Faces), Struts 2, Spring MVC/WebFlow and component technologies including HTML, JSON/Ajax, CSS and XML

Flexible Work Arrangement: Hybrid