Director, Cash Services Operations (Sales)

Company

Federal Reserve Bank of Boston

As an employee of the Boston Fed, you will work to promote sound growth and financial stability in New England and the nation The bank contributes to communities, the region, and the nation by conducting economic research, participating in monetary policy-making, supervising certain financial institutions, providing financial services and payments, playing a leadership role in the payments industry, and supporting economic well-being in communities through a variety of efforts. The Boston Fed is one of 12 Reserve Banks and we serve all or parts of Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. Our mission is accomplished through our Bank's values: diversity, equity and inclusion, innovation, integrity, and leadership.

Job Summary:

This position manages Cash Operations while serving as a key contributor in defining and implementing strategies to achieve Department and System high priority objectives. This role will help bolster the Cash management team and provide needed depth at the leadership level.  The role will oversee all units within the operation and has significant responsibility for business performance improvement, technical and business project management work, customer support and vendor relationship management responsibilities.  This position will lead multiple functional units by providing oversight of day-to-day operations, ensuring adherence to custody controls, Cash policies, Bank and department policies and procedures and effective and timely responses to problems.  This role provides leadership to operations management to ensure the Bank is meeting all cost, productivity, and quality targets through analysis and collaboration. It will participate in budget reviews and decisions and drive innovation while managing risk. 

Principle Accountabilities:

• Leads multiple functional units by providing oversight to day-to-day operations, ensuring adherence to custody controls, Treasury policies, Bank and department policies and procedures and effective and timely responses to problems.
• Establish and maintain high quality procedures to ensure they continue to meet our requirements and other business drivers.
• Performance/Quality Management: Provides leadership to operations management to ensure we are meeting all cost, productivity, and quality targets through analysis and collaboration. Participate in budget reviews and decisions. Drives innovation while managing risk. Project and
• Stakeholder Management: Assumes a leadership role in the Cash business by providing project leadership and support for local and System initiatives. This entails leading cross functional meetings, providing contextual leadership and maintaining regular contact with key stakeholders, such as FedCash Services, FedCash Technical Services, the Board, and key customers.
• Talent Management: Hire, train, coach and develop a high performing work team. Develop business objectives and development plans that align with Bank and System objectives. Conduct performance reviews and communicate salary actions. Ensure meaningful reviews are timely administered across the operation. Provide ongoing coaching and development. Create an inclusive environment.
• Training: Identify and assess future and current training needs through job analysis, annual performance appraisals and consultation with supervisors. Perform other duties as assigned.

Supervision: 

• This position is responsible for directly supervising up to 10 management/support employees, and up to 50 total staff members. 

Qualifications:​

• Knowledge and experience normally acquired through, or equivalent to, the completion of a degree in business or related discipline, and a minimum of 10-15 years of related experience.
• Requires advanced knowledge of the principles and practices within operations management.
• Strong knowledge required in project management methods and risk analysis.
• Demonstrated ability to think strategically to develop and achieve long-term objectives. Recognizes the underlying issues in complex information and identifies relationships among issues to achieve excellence in analytical thinking and policy contributions.
• Operational excellence in providing services and deliverables, meeting commitments, and attaining compelling business results.
• Well-developed facilitative leadership abilities.
• Strong relationship building skills and customer focus to establish and manage relationships with all stakeholders.
• Demonstrated ability to lead and direct teams to achieve common goals.
• Motivates and manages staff and team efforts to perform at the highest level.
• Positions requires excellent written and verbal communication skills.
• Excellent analytical skills, administrative, planning, project, and time management skills; strong interpersonal skills; ability to influence without authority and the ability to multi-task and effectively prioritize resources and work.

The Federal Reserve Bank of Boston is committed to a diverse and inclusive workplace and to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.

All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.

The above statements are intended to describe the general nature and level of work required of this position. They are not intended to be an exhaustive list of all duties, responsibilities or skills associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Supervisory/Management

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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