Front Office Coordinator (Administrative)
Advanced ENT & Allergy, a long standing member of the Louisville and Southern Indiana healthcare community, is seeking to add an experienced and knowledgeable Front Office Coordinator to their Team. As a growing mid-size practice, our company is large enough to have solid processes in place, but still maintain the small-office feel. A recent partnership with Southern Ear, Nose, Throat and Allergy (SENTA) physicians, a leading community of physician-led and patient focused practices, has brought additional growth opportunities to our team. Advanced ENT & Allergy is a busy practice providing a full spectrum of ENT care as well as a full complement of head and neck surgery. Our 13 Otolaryngologists and our Board Certified Allergist utilize the latest technology, research and patient care techniques to create a top tier patient experience.
We are seeking a professional, patient-centered individual with excellent verbal communication skills who enjoys working as part of a team. Candidates must be able to work full time, Monday - Friday. This is a first-shift position; start times may be as early as 7:15 am and end times will vary based upon the patient schedule. Our Front Office Coordinators are an integral part of our patient care, often being the first touch in the patient care process. A smiling face, empathy, and a dedication to providing amazing customer service are a requirement!
Position is based at our office located at 2944 Breckenridge Lane (Louisville). Travel is required to our other office locations on an as needed basis.
What you will do / Job Responsibilities:
Greet patients upon arrival for check-in.
Collect co-payments and co-insurance.
Answer calls in a friendly professional manner.
Verify all demographic information including insurance verification.
Check out and schedule follow up appointments when necessary.
Plus additional responsibilities.
What we're looking for / Requirements:
High School Diploma or equivalent
Outstanding customer service skills required.
Excellent communication, grammar, and computer skills required.
Medical terminology and insurance experience preferred.
Experience using an EMR system is a plus.
Must be willing to travel.
About us:
Advanced ENT & Allergy provides a full spectrum of ear, nose and throat care, allergy and airway care, as well as a full complement of head and neck surgery. Our dedicated medical professionals provide a complete array of diagnostic and therapeutic services for any and all healthcare needs associated with the head, neck, and airway. In addition to general ENT, we have specialized medical expertise available through our five centers of excellence: The Allergy Center, The Hearing Center, The Sinus Center, The Thyroid Center, The Pediatric Center, Clinical Research and Aesthetic Center. Another invaluable service to our referring physicians and patients is our Clinical Research Center which positions Advanced ENT & Allergy to participate in the testing and development of cutting edge medical products and services.
