Sr Manager, IT Applications Manager (Information Technology)

We have been in business for over 110 years and we are proud to be a subsidiary of Berkshire Hathaway. Ben Bridge Jeweler has thirty-six stores, across the United States. We are committed to serving our customers with a quality experience and jewelry that will be treasured for generations. Jewelry is more than just an adornment. It is a means of expression, love, personality, and history. Its meaning only grows with time. We don't sell to a customer just once; we want to be their jeweler for life!

We are seeking a highly experienced and strategic Senior Manager of IT Applications to join our team in our corporate office in Downtown Seattle.

Job Summary:

This position oversees the implementation, development, and maintenance of our enterprise applications while leading a team of Business and Functional Analysts, including both onshore and offshore resources. The role requires deep functional expertise in D365 Finance & Operations, with the ability to get hands-on when needed. The Sr. Manager will play a critical role in ensuring that enterprise applications align with business goals and operate efficiently.

Primary Duties and Responsibilities:

• Develop and maintain the enterprise applications strategy and roadmap.
• Lead a team of Business and Functional Analysts across onshore and offshore locations, ensuring alignment with business objectives.
• Manage the implementation of enterprise applications, including D365 Finance & Operations, Salesforce CRM, Salesforce Commerce Cloud, and retail systems.
• Ensure enterprise applications are running smoothly and efficiently, proactively addressing performance and user experience concerns.
• Manage the development and maintenance of enterprise applications, including upgrades, new features, and bug fixes.
• Collaborate with cross-functional teams to ensure enterprise applications meet business needs and provide value to stakeholders.
• Provide technical and functional expertise, with a hands-on approach as required.
• Oversee vendor relationships and contracts, ensuring successful partnerships and service levels.
• Develop and maintain policies and procedures related to enterprise applications.
• Ensure compliance with security and privacy regulations in all enterprise applications.
• Recruit, train, mentor, and manage the enterprise applications team, including performance management and career development.

Education and Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 5 years of experience in enterprise applications management, with a strong emphasis on D365 Finance & Operations.
• Experience with Salesforce CRM, Salesforce Commerce Cloud, and retail applications.
• Proven experience leading teams of Business and Functional Analysts in onshore and offshore settings.

Knowledge and Skills:

• Deep functional knowledge and hands-on expertise in D365 Finance & Operations.
• Strong project management skills, with experience managing large-scale enterprise application implementations.
• Excellent communication and interpersonal skills, with the ability to collaborate across departments.
• Strong problem-solving and analytical skills, with a proactive approach to issue resolution.
• Ability to work independently and as part of a team, leading and mentoring team members.
• Experience managing vendor relationships and contracts, ensuring alignment with business needs.
• Knowledge of security and privacy regulations related to enterprise applications.
• Experience managing a team of developers, Business Analysts, and Functional Analysts.

Working Standards:

• Hybrid schedule – required to work onsite on assigned days.
• Occasional travel may be required.

This role is ideal for a leader with deep functional expertise in D365 F&O, strong leadership skills in managing onshore and offshore teams, and a hands-on approach to enterprise applications management.

Range: $137,000 - $172,000 per year

Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.

This position offers benefits that include employee merchandise discounts, paid training, Employee Assistance Program and paid time off, such as: vacation, sick, holidays, bereavement and jury duty. Our benefits program includes: medical, dental and vision insurance, flexible savings accounts, company paid life insurance, STD and LTD as well as voluntary programs such as pet insurance and supplemental life insurance. Additionally, Ben Bridge Jeweler offers a 401(k) plan with a company match. We offer reduced ORCA rate pass.

Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Affirmative Action employer.  We do not discriminate based upon race, religion, color, national origin, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law.

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