Habitat Charlotte Region

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Assistant ReStore Manager (Sales)



Pay Rate: $25/hour

Mission-Driven Career Opportunity

One of the leading affordable housing nonprofits in the area, Habitat Charlotte Region partners with hundreds of families each year through affordable homeownership, home preservation and financial literacy training. As an Assistant ReStore Manager in our Cornelius location, you'll play an integral role in our vision of a world where everyone has a safe and affordable place to live.

Why Join Habitat?

  • Competitive salary and benefits

  • Industry-leading healthcare, dental, vision, flexible spending accounts (healthcare and dependent care)

  • Work/life balance supported by generous PTO

  • Career development and promotion opportunities

  • Casual working environment

  • Retirement planning a 403(b) with 3% organizational match

What Requirements Are Needed to be Successful in This Position:

Assist in managing store operations through effective leadership of staff and volunteers, processing of merchandise, and excellent customer service. Key-holding manager that works directly with the ReStore Manager to ensure financial success, safety, and day-to-day operation of the ReStore.

Essential Functions (other duties may be assigned):

  • Monitor and track daily sales in comparison to budget. Review P&L/GL with Store Manager monthly in order to evaluate expense control and profit

  • Managerial tasks including, but not limited to, opening/closing the store, team leadership/development, returns/exchanges, safe counts and money handling, shipment receiving and logging, inventory counts/cycle counts, and transaction research

  • Maintain store operations and policies/procedures in the absence of the ReStore Manager

  • Assist ReStore Manager with basic HR functions, such as: interviewing, hiring, counselling, and training

  • Manage and lead the store team to achieve the goals and objectives of the store. Train, develop, and engage the team with a positive leadership style in coordination with the ReStore Manager

  • Provide safe and prompt handling of merchandise and donations according to current processes and procedures

  • Maintain a safe and clean environment for employees, volunteers and customers

  • Maintain legal and safety requirements of the store

  • Represent Habitat in a positive manner to all donors, customers, and volunteers

  • Consistently provide an exceptional level of customer service at all times. Monitor and ensure a high level of customer service from the store team

  • Demonstrate a positive and respectful attitude when interacting with employees, customers, donors, volunteers, HIPs (Homeowners in Progress) and Community Service Workers

  • Ensure that volunteers, donors, HIPS and Community Service Worker have a meaningful and engaging experience. Work directly with Volunteer Services to acquire and maintain long-term volunteers

  • Be an effective team member when working with staff and volunteers, ensuring the engagement and motivation of others

  • Interact and collaborate with other departments (IT, HR, Volunteer Services, Accounting, etc)

  • Ability to read, count, and accurately complete reports and all end-of-day documentation

  • Regular and reliable job attendance

  • Adhere to schedule

  • Maintain a presentable appearance, including ReStore appropriate attire

  • Ability to adhere to Habitats Code of Conduct policies and other policies

  • Valid drivers license and the ability to be insured by Habitats insurance provider

  • Have a personal and reliable vehicle that you can use for business purposes, on occasion

  • Habitat Charlotte Region-related tasks as requested by supervisor

  • Knowledge/Skills Required:

  • Experience with MS Office programs

  • Basic math and POS experience

  • Strong verbal and written communication skills

  • Financial tracking experience

  • Management and Customer Service experience (3+ years of management required)

  • Strong leadership skills

  • Basic HR skills

  • Ability to multi-task

  • Show initiative

  • Ability to support Habitats Mission, Vision and Core Values

Physical Requirements:

  • Ability to stand for extended periods of time

  • Ability to move merchandise throughout the store

  • Ability to perform repetitive movements over long periods of time

  • Ability to lift 50 lbs. unassisted, 70 lbs. with assistance

  • Ability to work flexible schedule, including evenings, Saturdays, and holidays

  • Ability to obtain Forklift Certification and operate a forklift on a regular basis

  • Ability to climb steps to Forklift cab

Internal Interactions:

  • Habitat Staff

External Interactions:

  • Customers

  • Volunteers

  • Homeowners

  • Donors

  • Community Service Workers

Level of authority:

  • Demonstrate leadership to team members and volunteers

  • Operates under minimal supervision

  • Reports directly to the ReStore Manager

Estimated Time Commitment: 40 hours/week, Monday-Saturday rotating schedule. Shifts are scheduled based on the needs of the store, between the hours of 9:00 AM and 7:00 PM.

Habitat for Humanity of the Charlotte Region is an Equal Opportunity Employer and a drug-free workplace. A pre-employment drug screen and background check is required.

Habitat for Humanity of the Charlotte Region program funding often includes federal funding and this role may support federally funded activities. People qualifying as Section 3 residents per Section 3 of the HUD Act of 1968 (12 U.S.C ยง 1701u) and its associated regulations (24 C.F.R. Part 75) are encouraged to apply. Information on Section 3 qualifications and certification material available upon request.

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