Staff Services Analyst I (R&D)

This position is located at 357 West 18th Street, Merced, California, 95340.

Class specifications are only intended to present a descriptive summary of the range of duties and responsibilities associated with specified positions. Therefore, specifications may not include all duties performed by individuals within a classification. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and do not necessarily convey the qualifications of incumbents within the position.

DEFINITION:
Under the direction of the Transit Director, provide customer service, answer transit-related questions and perform related duties; compile, prepare and input data related to assigned activities and prepare required reports; perform various duties related to analytical and technical aspects of transit department and assigned systems.

LEVEL I AND II DIFFERENTIATION:
The key differentiation between levels is years of experience in the role and level of progressive responsibility within this classification.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide customer service and perform related duties including answering general transit questions and selling passes; receive complaints and direct information to appropriate personnel as needed.
Assist with various public outreach duties related to department as needed.
Responsible for department analytics and statistical reporting to include program projections, data mining research, program quantitative analysis, making recommendations on program improvements based on data and trending.
Compile, prepare and input data related to assigned activities; compile Ridership Reports for various reports and presentations; gather data from the Agent Vehicle Logistics (AVL) system for liquidated damages; ensure accuracy of input data.
Prepare and maintain various reports related to assigned activities; assist with the preparation of public information documents; assist with assigned transit reporting including gathering data for required monthly reports and annual reports for FTA and Caltrans.
Perform various duties related to technical aspects of transit department including assisting with the video monitoring system, updating assigned apps, updating the website, and generating videos for monitors on buses; assist with assigned transit technologies and planning and scheduling tools.
Provide input for purchase recommendations for Transit department.
Give presentations for the public regarding transit information and assigned activities; generate schedule brochures for routes as assigned.
Assist with scheduling and planning transit routes as assigned; gather ridership data, generate and modify routes, accordingly, generate route schedules and update routes in assigned programs.
Communicate with staff and various outside agencies to exchange information and resolve issues or concerns; represent department with the public, community organizations and other government agencies.
Provide oral and written translation and interpretation of correspondence, forms, letters, reports, and other materials from English to a designated second language from clear copy, rough draft and oral dictation as assigned by the position; ensure accuracy of translated materials.
Operate a variety of standard office equipment including multimedia devices, a computer and assigned software; drive a vehicle to conduct work as assigned.
Provide training to assigned personnel as required.
Perform related duties as assigned.

REQUIRED QUALIFICATIONS:

Education and Experience:

Any combination equivalent to: Associate's degree related to municipal government, or a related field and two (2) years of progressive experience related to transit, customer service or a related field.

*Progressively responsible professional experience may substitute for education on a year-for-year basis.

Licenses and other Requirements:

Valid California Class C driver's license.
Some incumbents in this classification may be required to be proficient in English and a designated second language and pass an oral and written proficiency test in a designated second language.

Knowledge of:

Standard office and administrative policies and procedures.
Applicable federal, State, and local laws, codes and regulations.
Common transit practices.
FTA regulations.
Standard office procedures, practices, and equipment.
Correct usage, grammar, spelling, punctuation, and vocabulary in English and a designated second language.
Oral and written communication skills.
Interpersonal skills using tact, patience, and courtesy.
Operation of a computer and assigned software.
Telephone techniques and etiquette.
Record-keeping techniques.
Basic math.

Ability to:

Learn the policies, procedures and guidelines assigned area.
Interact successfully with the public, in person and over the telephone.
Courteously respond to questions, concerns, and needs.
Interpret, explain, and apply applicable laws, codes, and regulations.
Work independently and as part of a team.
Operate a variety of office equipment including a computer and assigned software.
Prepare and maintain accurate records, reports, and files.
Perform clerical duties such as filing, duplications and maintaining records.
Utilize a computer and assigned software.
Communicate effectively both orally and in writing.
Understand and follow oral and written directions.
Establish and maintain cooperative and effective working relationships with others.
Make arithmetic computations with speed and accuracy.

WORKING CONDITIONS:

Work Environment:

Indoor/Office environment.
Driving a vehicle to conduct work as assigned.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Dexterity of hands and fingers to operate a computer keyboard.
Seeing to read a variety of materials.
Hearing and speaking to exchange information.
Sitting for extended periods of time.

The information contained in this job description is for compliance with the Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties performed.

FLSA Status: Non-Exempt
Last Revised: 4/30/24