Manager, Human Resource (Human Resources)

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Manager, HR will support the organizations vision and goals by providing direct support to our Gilbert and Peoria locations that fall under our Valley Metro contract.  The Manager, HR will provide direct support with labor relations and human resources matters, gathering, collecting, and maintaining documentation and records required for contract and policy development, investigations, and negotiations.

Location: Onsite at our Valley Metro location (436 S Hamilton Court, Gilbert, AZ 85233)

What you'll do:

• Provide day-to-day guidance, hands-on support, and developmental guidance employees and site leadership
• Handle all labor relations and human resource inquiries related to policies, procedures, and bargaining agreements; refer complex matters to appropriate management staff
• Track all information requests, hearing, and grievance timelines from initiation to completion to ensure adherence to contract requirements
• Serve as the initial contact and liaison for intake and assessment of employee complaints
• Conduct interviews and gather information for employee relations matters such as harassment allegations, work complaints, or other concerns; inform appropriate HR staff when additional investigation is required
• Assist with recordkeeping related to hiring, termination, leave, transfer, and promotion particularly as related to Equal Employment Opportunity (EEO), affirmative action, and diversity initiatives
• Completion of employee files to include review and assistance with client audit requirements
• Facilitate attendance tracking and coordination of disciplinary actions as a result of attendance violations
• Maintain up-to-date knowledge of company policies, employment law, and common HR practices
• Conduct surveys, interviews, and other research related to human resource policies, compensation, and other labor negotiations; collect information and report results to Sr. HR Manager or Vice President of HR
• Assist with preparation of documents and records required for contract negotiations, meetings, and negotiations with employee and labor organizations
• Coordinate meetings between Union Officials, Employees, and Leadership
• Serve as the initial contact and liaison for leave of absence, payroll, and benefit inquiries; referring employees to appropriate departments as needed
• Perform other duties as assigned

What you'll need:

Experience, Education & Certifications:

• High School Diploma of GED
• Bachelor's degree in human resources or related field, or equivalent work experience
• 5+ years' experience in Human Resources/ Employee Relations or similar role
• Strong knowledge of human resources policies/procedures and knowledge of local, state, and federal employment/labor laws

Skills:

• Knowledge of and ability to understand and apply federal and state employment laws (e.g., EEO, OSHA, FMLA, FLSA)
• Ability to handle a high level of sensitive and confidential matters tactfully and professionally
• Strong organizational skills and ability to manage multiple projects simultaneously
• Ability to work well under pressure and in stressful situations within a fast-paced environment
• Ability to work independently and collaboratively with others to achieve defined goals, handle inquiries, and resolve issues within a timely and constructive manner
• Consultative and customer service orientation with all levels of employees
• Demonstrated experience and skill in conducting workplace investigations, analyzing information in relation to the relevant employment laws, collective bargaining agreements, trends, policies, and procedures, and use sound judgment to draw valid conclusions and/or recommendations
• Ability to maintain effective working relationships all levels of employees and both internal and external stakeholders
• Excellent presentation skills
• Effective communication skills
• Coaching effectiveness
• Detail oriented

Even better if you have...

• SHRM certification, preferred
• 1+ years' experience in a Union setting preferred
• Experience working in the Transit industry, preferred

What's in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary Min: $ 61,520

Salary Max: $92,280

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM's People & Culture.

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