Retirement Unlimited Inc
Corporate Director of Resident Experience (Project Management)
Partner and Consult with the RUI Executive Leadership Team to deliver on RUI's values by creating high-impact event experiences
Monitor guest satisfaction and address any concerns or issues promptly through the customer survey response.
Ensure that high quality service standards are maintained through continuous reviews of processes and procedures
LEADERSHIP:
Foster collaborative relationships with partners to ensure satisfaction and drive mutual success.
Resolve conflicts and challenges in partnerships with diplomacy and negotiation skills.
Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices
Receive guests in a professional and friendly manner, exceeding guest expectations from arrival through to departure.
CULTURE:
Integrate RUI's Vision and Values when implementing follow-up and support Team Member-centric and guest-centric programs
Lead with RUI policies and procedures when engaging with customers through direct and meaningful interactions
Be an ambassador for customer service.
TALENT:
Listen and respond to customers' needs while having an open-door policy
Manage group and interpersonal conflict effectively
OPERATIONS EXCELLENCE:
Champion complete and accurate information to develop a clean and robust database including contact information, preferences, and post-visit follow-up.
Work with operations team to provide education to concierges on how to establish and maintain high standards of excellence and consistency.
Participate in customer site inspections and assists with the sales process as necessary
Possess subject matter expertise and ensure standards/practices
What can RUI Offer YOU?
Pleasant teamwork environment
Resort-style facility
Supportive Corporate Team
Medical, Dental, and Vision insurance
Referral Bonus Program
401K with company match
Competitive wages and opportunities to grow.
Being a Retirement Unlimited Inc. team member means having the opportunity to be something more than an employee. Great possibilities lie ahead - to grow as a person and in your career. To live the Retirement Unlimited Inc vision of delivering a lifestyle our residents have earned and deserved. It's the opportunity to become your personal best.